FAQs

JULY 25 – 27, 2024
THREE FORKS, MONTANA

PASSES ON SALE NOW

FAQS

Introducing: Headwaters Country Jam Ticket Renewals!

For next year’s festival, you are able to renew the exact same tickets and campsites you had for 2023!

Ticket Renewal links will be delivered via email from Front Gate Tickets on Wednesday, July 26. You’ll receive one link to renew your 2023 tickets, even if you had more than one order.

Your cart will initially show all tickets for 2023 that you have. You will be able to remove any tickets from the renewal cart that you don’t wish to renew for next year by clicking on the X next to each item. You cannot add more tickets.

You can utilize our layaway payment plan to purchase your 2024 tickets.

Ticket renewal window: Wednesday, July 26 – Thursday, August 31.

NEED HELP WITH YOUR TICKET RENEWAL LINK?

If you need assistance resetting your unique renewal link after receiving an error message, read our guide below!

IF YOU HAVE ANY TECHNICAL ISSUES WITH YOUR LINK OR ITEMS ARE NOT SHOWING, PLEASE TRY THE FOLLOWING:

  1. Try purchasing on a desktop computer or laptop vs. a cell phone.
  2. Clear your cache and cookies, close your browser completely, and re-open your browser.
  3. See instructions for your preferred browser below.
  4. If you need to retry your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

SAFARI

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) Select “Copy Link” from the dropdown menu.

3) At the top lefthand corner of your screen, click “File.”

4) Elect “New Private Window” from the dropdown menu.

5) Paste your renewal link into the search bar. If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

6) If you continue to have issues please submit a help request to info@headwaterscountryjammt.com

GOOGLE CHROME

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) In the dropdown menu that appears, click “Open Link in Incognito Window” OR “Open Link in New Private Window.” If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

3) If you continue to have issues please submit a help request to info@headwaterscountryjammt.com

FIREFOX

 

TO RENEW IN YOUR SELECTED BROWSER:

1) In your renewal email from Front Gate, right-click on the button that says “Click Here Once to Renew Now.”

2) In the dropdown menu that appears, click “Open Link in New Private Window.” If you are retrying your link, be sure to wait for the 15 minute cart expiration to pass for the link to reset itself.

3) If you continue to have issues please submit a help request to info@headwaterscountryjammt.com

ALLOWED – IN VENUE

  • Clear Bag – Bags shall be CLEAR and not exceed 12″ x 6″ x 12″ (30cm x 15cm x 30cm). Bags smaller than 6″ x 9″ (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. Bags exceeding 6″ x 9″ but smaller than 12″ x 6″ x 12″ must be single-compartment and clear on ALL sides.
  • Blankets and small chairs
  • Hats
  • Rain gear
  • Ear plugs (actually, we ENCOURAGE you bring earplugs! Protect your ears—you can’t replace ’em!)
  • Empty plastic water bottle or empty reusable water bottle (NOT glass)
  • 1 sealed water bottle per person
  • Empty camelbacks with only one pocket
  • Camera (basic cameras only – nothing with a detachable lens)
  • Bug spray
  • Sunscreen
  • Physician prescribed medications – name must match with carrier’s government issued ID, and must not be expired
  • Positive attitude!!

PROHIBITED – IN VENUE

These items will be confiscated and not returned.

  • Firearms, explosives, or weapons of any kind, including but not limited to ammunition, pocket knives, pepper spray, and tasers
  • Backpacks, purses or any bag that does not meet the clear bag specifications
  • Glass bottles or containers of any kind
  • Bicycles/scooters/go-carts/ATVs/UTVs/golf carts/skateboards/wagons
  • E-Cigs and Vape Pens
  • Fireworks
  • Kites
  • Umbrellas
  • Alcohol of any kind
  • Tents of any kind
  • Pets
  • Outside food and beverages
  • Coolers
  • Drones or any other remote flying device
  • Professional grade radios or walkie talkies
  • Any and all professional audio recording and/or video recording equipment
  • Professional cameras and equipment (any camera with a detachable lens)

ALLOWED – IN CAMPGROUNDS

  • Festival passes
  • Tent and rain fly
  • Tarp
  • Flag/Balloon (to identify your campsite)
  • Table
  • Chairs
  • Beverages (no glass containers)
  • Food
  • Ice
  • Coolers (outside food & beverages not allowed into the concert field)
  • Generators (must be vented above your camper and off by 2:00 AM)
  • Propane gills (at least 12 inches above the ground or any vegetation)
  • Sunscreen
  • Bug spray
  • Toilet paper
  • Towels (showers are available)
  • Small luggage lock (for your tent)
  • Lawn games
  • Slip ‘n’ slide
  • Pool

PROHIBITED – IN CAMPGROUNDS

These items will be confiscated and not returned.

  • Illegal substances of any kind
  • Firearms, explosives, or weapons of any kind, including but not limited to ammunition, pocket knives, pepper spray, and tasers
  • Large hammers or sledge hammers
  • Glass bottles or containers of any kind
  • Bicycles/scooters/go-carts/ATVs/UTVs/golf carts/skateboards
  • More alcohol than reasonable for personal consumption
  • Kitchen cutlery (includes STEAK KNIVES)
  • Open flames (no charcoal or wood fires)
  • Furniture, refrigerators, or carpeting
  • Fireworks
  • Kites
  • Kegs
  • Pets
  • Drones or any other remote flying device
  • Professional grade radios or walkie talkies
  • Any and all professional audio recording and/or video recording equipment
  • Professional cameras and equipment (any camera with a detachable lens)

Tickets can be purchased online only on our ticket site: www.headwaterscountryjam.frontgatetickets.com. This is the ONLY official site for tickets.

 

Unfortunately we do not replace wristbands. If you lose your wristband while at the festival, you must purchase a new ticket to replace it.

SMALL/CLEAR BAG POLICY: All bags will be searched before entry.

Bags shall be CLEAR and not exceed 12″ x 6″ x 12″ (30cm x 15cm x 30cm). Bags smaller than 6″ x 9″ (15cm x 23cm), also referred to as a “clutch style” bag, are not required to be clear. Bags exceeding 6″ x 9″ but smaller than 12″ x 6″ x 12″ must be single-compartment and clear on ALL sides.

Camelbaks are allowed but must be empty and have only one additional pocket.

 

We do allow chairs to be at the festival in the general admission area behind the ‘chair line’ so people that want to stand are closer to the stage.

Umbrellas are NOT allowed inside the venue though as it blocks the view of others behind you.

Yes! All generators must be vented above the height of your camping unit using an exhaust kit as there will be people camping in tents near your generator. You can purchase a generator exhaust kit (like this one) to route the carbon monoxide out of your own and surrounding campsites. Generators must be separated from all tents by a minimum of twenty (20) feet and protected from contact by fencing or other approved means.

For your safety and the safety of others around you, please make sure your RV is equipped with a carbon monoxide detector as well, as that is required.

If your neighbor is running a generator, make sure they are properly venting it.

The rental company can deliver your rented unit on Wednesday, July 24th, 2024. This load-in protocol is for verified rental companies only—if you are renting through friends or family, you must load in on Wednesday, July 24th, 2023. Hours will be announced soon.

You must EMAIL your campsite ticket confirmation to the rental company with your name and campsite number(s), or a screenshot of your order that includes your name and campsite number(s), so they know where to place your unit. DO NOT EMAIL your digital print passes to them.

Please also inform them that the unit WILL BE SEARCHED upon entry, as every person entering the grounds will be searched for safety reasons. Tell them to show our logistics staff the order confirmation for the unit itself, AND your campsite ticket confirmation.

The name of the unit confirmation MUST match the name on the campsite ticket confirmation.

All RVs/camping units must remain on the campsite until Sunday’s load-out. If the company is picking up the unit on Sunday, you will meet them at the gate to escort to your site, and load on out by 12pm!

2024 Venue Gates Opening Times:

Hours will be announced soon. You can view our concert schedule on our Daily Schedule page when it becomes available.

2024 Campground Gate Hours:

  • Camping and load will be from July 25-27, 2024 and will start Wednesday 24th, 2024

Important Notes:

  • Once RV units/trailers are inside the campgrounds, they may not leave until Sunday’s load-out. No re-entry.
  • No entry after 10 PM each night.
  • CARS/TRUCKS may re-enter during campground hours with proper camping/parking sticker attached.
  • On Sunday, you must exit the campgrounds by 12 PM.

2024 box office hours will be announced soon. They will also be available in your arrival instructions that will be emailed to you within a couple of weeks of the event.

 

VIP & Luxury Suite Hours:

THUR 3 PM – 11:15 PM

FRI 12 PM – 11:15 PM

SAT 12 PM – 11:15 PM

VIP/ ULTRA VIP/ LUXURY SUITE HAPPY HOUR:

3 PM – 6 PM each day

  • Select complementary beverages that will be available during Happy Hour.
  • IDs will be checked—be sure you have yours on hand!

All passes/tickets are electronically delivered.

Digital tickets will be delivered to the email with which you purchased them via Front Gate Tickets around 1–2 weeks before the event

Campers are welcome to load in on Wednesday, July 26, 2023 from 12 PM–10 PM. No entry after 10 PM.

You may also load in when campground gates open on any other day of the festival.

*Please note you must exit the campgrounds by 12 PM on Sunday.

Sure you can! You can either purchase Weekend Parking for the full weekend, or parking by day if you aren’t planning to park all three days.

Purchase those on the parking section of our ticket page.

No, this will be strictly enforced and may result in the following: trespassing fines, removal from the property, and or additional legal action

Both cash and most major credit cards will be accepted on-site. We will have ATMs on-site.

Guests will only be allowed to leave the VIP & Luxury Suite areas with 1 drink per person. Anyone caught breaking this rule will have the possibility of their passes being confiscated.

Our most current daily schedule can be found on our Daily Schedule page when it becomes available. Keep an eye on our social media channels for all updates.

Single-day tickets MAY be available, we will sell passes at the box office for a higher price.

Yes! We encourage purchasing parking ahead of time as spaces are limited. Head over to our parking page for more info.

Visit our parking section of our ticketing page to purchase any kind of parking.

General Admission & VIP tickets do not include parking. Luxury Suite tickets include parking.

Children 10 years old and under are free with a paid adult ticket for all General Admission festival areas and campgrounds. Though they must be accompanied at all times.  All ages require a ticket to enter the VIP and Luxury Suite areas.

You can log in to your account at http://headwaterscountryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.

Service charges and fees are not included in the base price of a ticket; these fees are added into your cart separately. These fees are standard for all live events and help cover costs associated with ticketing and operations.

No, passes are non-transferrable.

Yes! Just visit our ticketing website here and choose your country during the shipping method process. The cart will automatically update to our international shipping. All international orders will be placed in will call and available for pick up at the festival.

Single Day tickets will be available closer to the festival dates on our ticket page. Keep an eye on our social media and sign up for our mailing list so you don’t miss the announcement of our single-day on-sale!

Service vendors will be roaming the campsites continuously please flag them down for service (for a fee)

There will be a water truck assigned to each area within the campgrounds. Once you are ready to have your RV or pool filled, you can flag them down to fill (for a fee).

If you plan to bringing a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation. No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Unfortunately for safety reasons, no campfires or open flames are allowed. If you plan to bringing a grill, it must be Electric or Gas fueled and sit at least 12 inches above the ground or any vegetation.  No solid fuel grills (i.e. charcoal, wood, etc.) are allowed.

Yes. Family / Quiet camping is located south of ADA Camping. At this site after 12 am it is quiet.

Yes, showers are available for a fee in the campgrounds.

No, no glass is allowed in the campgrounds or festival venue.

Yes, they will be located in the main campground area close to the pathway to the festival entrance. They must be purchased ahead of time and are in limited supply.

If you require an accessible campsite, contact info@headwaterscountryjammt.com to coordinate your ADA campsite purchase (ADA Campsites can be purchased here).

No, there are no campsites with electric hookups. You can bring a generator with you if you wish.

Please review our generator rules and regulations on our Camping Page.

Campsites allow for one camper and one vehicle OR one motor home OR multiple tents and one vehicle (one sleeping unit and one steering wheel). All vehicles and camping equipment MUST fit into your space. There must be a five-foot separation of all trailers due to county regulations (two-and-a-half feet from the rear and side borders). You will be asked to move your vehicle if there is a question of space.

Additional steering vehicles on your campsite (including motorcycles) will be charged a Companion Parking fee for the weekend (purchase in advance on our ticket site).

If your steering vehicle does not fit with your sleeping unit in your space, you are required to purchase a Weekend Parking Pass and park in the weekend overnight parking area. Weekend Parking passes may be purchased in advance or at the festival.

A Standard Campsite or VIP Campsite is 20′ x 40′, while a Luxury Campsite is 40′ x 40′.

Each campsite allows for one sleeping unit and one steering mechanism. This is enforced by the state of Montana.

Depending on the type of camping purchased, the walk varies from just a few minutes to twenty minutes.

For the easiest transportation, we offer a golf cart shuttle service that runs throughout the campgrounds to the entrances of the festival grounds! Flag them down and ride for a small fee.

We have no limit on the number of people per campsite but would recommend between 4-6 people for a comfortable stay.

If you have special medical dietary restrictions, a personal amount of food will be allowed into the concert grounds if accompanied by a doctor’s note. Please contact info@headwaterscountryjammt.com with any questions or concerns.

Service animals of course are allowed. Pets are not; please do not bring your pet. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed. Service animals must be under the control and supervision of their handler at all times.

ADA weekend parking is located near accessible camping. This area is immediately outside the festival venue. Please purchase an ADA weekend parking pass ahead of time as availability is limited. When you arrive you will be asked to present your government-issued placard or license plate and our staff will redirect you to our accessible parking lot.

Parking in our accessible lot is based on availability. Accessible sites are not guaranteed.

Please check out the accessibility page on our website. If you have more questions regarding accessibility at Headwaters Country Jam, please email info@headwaterscountryjammt.com!

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