Dear Headwaters Country Jam Patron,
Headwaters Country Jam, originally rescheduled for August 20-22, 2020, in Three Forks, Montana has been rescheduled to August 19-21, 2021.
Beginning July 14, 2020, all customers who purchased 2020 festival tickets through the Headwaters Country Jam ticketing page, or rolled over their June tickets for the August dates, will have two options:
- Keep your tickets and use them for the 2021 Festival scheduled for August 19-21, 2021 (no action is required, your tickets will automatically be honored for the new dates)
- Request a refund (minus shipping and collectible credential fees if applicable, details below)
TRANSFERRING YOUR TICKET:
If you wish to transfer your ticket order to the 2021 festival dates, no further action needs to be taken and your ticket order will be valid for the event next year! If you opted into a layaway plan, and you decide to transfer your ticket order to the 2021 festival dates, your layaway plan payment(s) will continue to charge as scheduled. Any additional non-admission tickets purchased will automatically roll over with your order and be fulfilled in 2021.
REQUESTING A REFUND:
If you wish to request a refund for your August 2020 ticket purchase, you can do so by following the directions below:
1) Visit https://headwaterscountryjam.frontgatetickets.com and log into your Front Gate Tickets account
2) Select order history under the “Your Account” tab on the top navigation bar
3) Select “View Order Detail” on the order number you wish to have refunded
4) Click the “Request Refund” button on the top of your order details.
**If you change your mind and wish to still attend the festival in 2021, log back into your account and hit the now available “cancel request” button. Once the request period closes on August 14, 2020 you will no longer be able to change the status of your refund request.
All refund requests MUST be submitted by Friday, August 14, 2020. All refunds will be processed in as little as 30 days from when the request period ends on August 14.
If the original card used for purchase has expired or been updated, the refund should still be processed through the account used to purchase. No additional action is needed by the original purchaser. If your credit card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use. Please do NOT send any credit card or account information via email to firstname.lastname@example.org
Only primary ticket purchasers will receive a refund. If you did not purchase your ticket directly through the official Headwaters Country Jam website, please contact the person / party you purchased your ticket through.
This process takes time and all parties involved are working incredibly hard to expedite the process to ensure everyone who is entitled to a refund receives it as quickly as possible. If you have any questions not answered here, please feel free to reach out to email@example.com or contact Front Gate by visiting support.frontgatetickets.com
We thank you for your understanding, and we look forward to producing a fantastic festival for you in August.
The Headwaters Country Jam Team