Where can I buy tickets?
Tickets can be purchased online only on our ticket site: www.headwaterscountryjam.frontgatetickets.com. This is the ONLY official site for tickets.
Can I replace my wristband if I lose it?
A wristband replacement fee is $25 for any reason.
What are the box office hours?
2026 box office hours will be announced soon. They will also be available in your arrival instructions that will be emailed to you within a couple of weeks of the event.
What time do VIP & Luxury Suite areas open?
VIP & Luxury Suite Hours: THUR 2 PM – 11:15 PM FRI 2 PM – 11:15 PM SAT 2 PM – 11:15 PM VIP/ ULTRA VIP/ LUXURY SUITE HAPPY HOUR: 3 PM – 6 PM each day Select complementary beverages that will be available during Happy Hour. IDs will be checked—be sure you have yours [...]
When will my wristband ship?
All passes/tickets are electronically delivered. Digital tickets will be delivered to the email with which you purchased them via Front Gate Tickets around 1–2 weeks before the event
Can I leave the VIP & Luxury Suite areas with my drink?
Guests will only be allowed to leave the VIP & Luxury Suite areas with 1 drink per person. Anyone caught breaking this rule will have the possibility of their passes being confiscated.
Will passes be sold at the festival?
There is no guarantee passes will be sold on-site!
Do children need tickets?
Children 10 years old and under are free with a paid adult ticket for all General Admission festival areas and campgrounds. Though they must be accompanied at all times. All ages require a ticket to enter the VIP and Luxury Suite areas.
How can I make changes to my account?
You can log in to your account at http://headwaterscountryjam.frontgatetickets.com and change any information you need, such as your payment information, shipping address, etc.
What are the service charges?
Service charges and fees are not included in the base price of a ticket; these fees are added into your cart separately. These fees are standard for all live events and help cover costs associated with ticketing and operations.
